Policy

TERMS AND CONDITIONS

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The Vintage Bar ApS's (“The Vintage Bar” "TVB" “we” “us”) website (our “Site”) and related services are made available to you in accordance with the following Terms of service and any other rules posted on our Site. Please read the Terms of service carefully before placing any orders on www.thevintagebar.dk. The Vintage Bar ApS is a company registered in Denmark under the VAT number DK39106744. Our registered address is Teglgaardstraede 5, 1452 Koebenhavn, Denmark. In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms of service and our Privacy Policy.

ORDER CONFIRMATION ​

When you have placed an order on our Site, you will receive your order confirmation automatically by e-mail. 
However, you should note that this automatic response (via e-mail) is not a legally binding order confirmation, but an electronic acknowledgement of receipt of your order.

When the item has been registered at our warehouse and the package is ready for shipment, the amount of your purchase will be deducted from your account. You will receive an email with a tracking number once it has shipped.

We cannot guarantee that all items will be in stock, and we will contact you as soon as possible if there are problems with your order.

Prices are subject to tax changes, pricing and wording errors, etc. 


PRICES AND PAYMENT

All prices are paid in danish kroners. We accept following payment methods:

Mastercard, Visa, Visa Dankort American Express and MobilePay.

The amount will be deducted from your account when the items leave our warehouse.

Personal data (name, address, email, etc.) will not be encrypted, but will only be used internally.


SHIPPING

Our standard shipping carrier are GLS and DHL. 

We kindly ask that you anticipate 2 - 4 business days for shipping in Scandinavia and 4 - 8 business for the rest of world. 

All orders are send out with a track and trace that you will received by e-mail.

Standard shipping charges apply. 

RETURNS & EXCHANGES

Items purchased online can be returned online or at The Vintage Bar showroom in Copenhagen.

If you wish to return a purchased item, please inform us by contacting us by e-mail at info@thevintagebar.dk. You have to give us notice and send your item back to us or return it directly in our showroom within 14 days after the receipt of your order.

Items must be returned in their original condition and in their original, undamaged packaging if you are to receive full compensation for your purchase (excl. delivery expenses). 

Customers have to pay the delivery charges for the return of a product. The delivery charges are non-refundable. For Danish customers, you can buy your retur label at https://retur.pakkelabels.dk/thevintagebar 
Remember to save your postage receipt as proof that the item has been shipped.

As soon as we have received and approved the returned items, we will credit your account with the amount you paid for the goods within 14 days. Refunds are issued to the credit card that was originally charged. 

Please keep your post office receipt as documentation of shipment of the returned items. All costs in connection with the return of items shall be paid by the customer. The items are your responsibility until they reach our showroom. ​

If the items are defective or damaged when you receive them from our showroom we will replace them free of charge. You have to give us notice right away. Please send us an email at info@thevintagebar.dk

Defect or damaged items shall be send to: The Vintage Bar ApS, Teglgaardstraede 5, 2 sal, 1452 Koebenhavn K, Denmark

Returned items shall be send to: The Vintage Bar ApS, Teglgaardstraede 5, 2 sal, 1452 Koebenhavn K, Denmark​

WARRANTY​


In accordance with statute, consumers have a 24-month warranty on all items.
However, all complaints require proof of purchase (presentation of the original invoice/receipt for the product concerned).
The warranty does not apply to goods which are defective due to damage or wear from incorrect use, lack of maintenance or normal wear and tear.
In the event of complaints, faults or undelivered items, please contact customer service as soon as possible:
contact@thevintagebar.dk
The Vintage Bar
Tel: + 45 2216 4495

PRIVACY ​

Your privacy and security is important to us. Our secure online checkout system is confirmed by Click to Verify - This site has chosen a thawte SSL Certificate to improve Web site security 

COOKIES

We have cookies on the website, and reserve the right to use them for marketing purpose. 

AUTHENTICITY GUARANTEED

We provide a 100% guarantee of authenticity on all the items that we sell.All items purchased from The Vintage Bar come with a lifetime guarantee of authenticity. You will receive an authenticity certificate with your purchased items.​

For further questions, please contact us at info@thevintagebar.dk



COMPLAINTS AND GOVERNING LAW

If you have a complaint, please send us an email to info@thevintagebar.dk giving us the full details, including date of purchase and order reference number where applicable as well as your full name and address and contact details. The Terms of service together with all our policies and procedures will be governed by and construed in accordance to the Danish law and the relevant courts of Denmark will have exclusive jurisdiction.